FAQ

ABOUT TANDY JO

Tandy Jo Show Apparel was formed in 2007 and has been providing DIY and fully embellished pieces ever since. All designs are now one of a kind, never repeated identically, and made with the best material combinations to not only give you a long lasting piece, but keeping a balance between style and budget. We offer DIY and fully embellished jackets and vests, slacks, solid vests, and solid jackets that come in front or back zip options. Our vests are fully lined for a finished look. Our jacket bases and slacks are made from a variety of stretch fabrics ranging from our favorited heavy ponte knit to a stretch gabardine, depending on the color being used. We use Ultrasuede, Sensuede and lambskin for the design work and a mix of Swarovski and high end glass crystals to bring your embellished jackets to life. All designs are made to fit and made to represent the concept image as closely as possible..

SHIPPING & DELIVERY

All items are shipped free via 2-3 day USPS priority within the US. International orders are charged a flatrate fee and shipped 6-10 day USPS priority mail. Overnight options are available at buyers expense. Not all items or locations may be available for over night options.

 

RETURNS

Guarenteed fit on all items. Returns will be decided on a case by case basis. No returns on made to fit items. Any piece that is made to buyers measurements will have free alterations within 30 days of receiving item. Free basic alterations are offered prior to shipping on all ready to ship items. Additional alterations will be charged at $22/hr.

 

PAYMENT OPTIONS

When ordering, you're welcome to pay using Paypal, Sezzle or your card via Stripe. All transactions are protected and secure through these payment methods.

PAYMENT/DEPOSIT REQUIREMENTS

Due to too many orders for 2021, the order process is changing slightly starting April 1 2021. All simple chic tops and slacks can be easily ordered here on the website and require payment prior to making, and will be made in the order they're received. All applique jackets will no longer be allowed to order at will on the website due to too many post-order changes requests. There will now be a 25% non refundable (no exceptions) deposit on all applique jacket orders with the balance due within 7 days of completion. If item is not paid for within 7 days, it will be publicly offered for sale for remainder of balance due. Deposit moneys paid toward the item prior to completion will be forfeited and will not be refunded.

Deposits will only be held for up to 12 months. Items books will only be allowed to be postponed for up to 12 months from time of initial order. After 12 months all funds submitted toward item will be forfeited and item(s) to be made will be removed from the calendar. I will no longer postpone orders due to lack of measurements or individual request longer than 12 months from time of order.

COMPLETION TIME FRAMES

All made to fit orders have a completion time frame of 8-12 weeks or within the stated time frame listed at the top of the website. . This includes: simple chic tops, slacks, applique jackets in both embellished and DIY. This time frame will be updated if length of time becomes excessive due to high volume of orders. Items will be made and shipped as swiftly as possible. I no longer guarantee completion dates.