Terms & Conditions
For new clients, measurements on all MADE TO FIT orders must be submitted within 30 days of purchase. Any orders without measurement submission after 30 days will forfeit all funds and orders shall be deemed abandoned and cancelled. No refunds given. Please do not order if you do not intend to submit measurements within 30 days. No postponement of order due to delayed measurements.
For existing clients with measurements on file, your measurements must be updated at minimum once per year or as often as needed to keep your measurements up to date. Unless contacted after purchase, your order will be made with the last available measurements provided. No refunds given if last set of measurements are used but no longer correct. If updated measurements are needed, they must be submitted within 30 days. Please contact after purchase if you intend to send updated measurements so your order is not unintentionally made with prior measurements.
A new measurement chart must be submitted IN FULL if any measurement needs changed or updated. I cannot keep track of every message and email with one measurement needing changed. Once order is ready to be made, last measurement chart submitted is pulled and all measurements provided will be used.
DESIGN COLOR CHANGES:
Any design on the website can be changed to a new color. DO NOT PLACE AN ORDER FOR A DESIGN YOU LIKE, THEN REQUEST COLOR CHANGES AFTER. I cannot keep up with after purchase color change requests. I have a continuous influx of orders and cannot be held responsible for remembering which designs need to be made different than what is ordered. Please contact prior to ordering to have your favorite design edited to your colors. After the design is edited and approved, it will then be added with its own listing in a 7 day RESERVED status.
COMPLETION TIME FRAME:
All orders will be processed and made within 3-8 weeks from time of order or submitted measurements, whichever comes last. Time frame may vary depending on the time of year. Please contact prior to purchase if you are in a time crunch to verify item can be made in time. There is no guarantee for show deadlines unless previously discussed.
Any item that needs color matching must be in contact prior to purchase. I cannot guarantee every color can be matched so contact prior to purchase is of utmost importance. This is especially important for day shirt base fabrics. I will be requesting you mail me paint swatch cards (from the paint section of a home improvement store) that match your item. I may have your saddle pad yarn color on hand if you know the actual color names used to make it. Otherwise please mail swatch samples.
Please do not wait until after you purchase to contact about color matching.
All made to fit items are custom fitted to your measurements. Tandy Jo Show Apparel is not held responsible for improper fit if measurements provided are not accurate. In the instance your item needs altered, you have 30 days from delivery date to contact and ship items back for free altering so long as measurements provided have not changed. I may request additional information to achieve the desired fit so please do not mail back without contact first.
Ready to ship items come with free alterations prior to shipping. Once received, you have 30 days to contact and ship items back for one additional free basic altering so long as measurements provided have not changed. Basic altering is limited to bust, waist and hip measurements, plus sleeves if applicable on a particular item. Basic alterations do not extend to shoulder adjustment and overall length adjustment. I may request additional information to achieve the desired fit so please do not mail back without contact first.
Any alterations after the 30 day grace period will result in a $75 alteration fee plus return shipping. Items will not be shipped back until all fees are paid.
All sales are final due to the custom fitted nature of each piece. Refunds will not be given if item does not fit due to improper measurements.
All sales are final on ready to ship items. Free alterations are offered on all piece in an effort to give a custom fit.
No refunds will be given if measurements are not recieved within 30 days. Any new client orders without measurement submission after 30 days will forfeit all funds and orders shall be deemed abandoned and cancelled. No refunds given.
No refunds due to color changing. As soon as order is placed, all appropriate materials are ordered for that particular piece. If you need to change colors, please contact to discuss. Colors can only be changed if new colors are already on hand and no new materials are needed.
I do my absolute best to make sure each piece is a perfect fit right out of the box.
Shipping time frame begins once order is completed.
LOWER 48 STATES: $15 flatrate USPS 2-3 day priority shipping
CANADA: $75 flatrate USPS 6-10 day priority shipping.