Terms & Conditions
MEASUREMENT SUBMISSION:
For all custom orders, new measurements are due within 30 days of order. If you have measurements on file please verify they are correct or submit new measurements within 30 days.
A new measurement chart must be submitted IN FULL if any measurement needs changed or updated. I cannot keep track of every message and email with one measurement needing changed. Once order is ready to be made, last measurement chart submitted is pulled and all measurements provided will be used.
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RETURNS: PLEASE READ IN FULL PRIOR TO ORDERING
MADE TO FIT: All sales are final due to the custom fitted nature of each piece. Refunds will not be given if item does not fit due to improper measurements given. Refunds are only given on made to fit pieces if the fit issue is due to designer negligence. Otherwise there is a 30 day window for alterations once item is finished and delivered to client. Final fit check and refund is at designer decision. I apologize in advance but unfortunately no refunds will be given due to purchaser life changes (change of mind, divorce, horse death etc) . All Sales Final On All Made To Fit Items.
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No refunds will be given on custom made to fit orders if measurements are not received in a timely manner. If measurements are not recieved within 12 months of purchase, the order is deemed abandoned and cancelled. No refunds given.
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NEW POLICY ON READY TO WEAR ITEMS: Free alterations are offered on all ready to wear pieces prior to shipping. You have 3 days to return any ready to wear pieces so long as item is being shipped as is and unaltered. If alterations are requested, there is no refunds on item as it is now custom fitted to your per measurements submitted. If the item is not altered from its original listed measurements, you have 3 days from day of delivery to send back for refund minus shipping.
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All sales final on sale items, reduced priced items, offer-accepted items and holiday specials and sales. Returns are subject to non discounted items only.
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FIT AND QUALITY IS ALWAYS GUARANTEED
I do my absolute best to make sure each piece is a perfect fit right out of the box. If there is a fit issue, contact with me is important and I will do my absolute best to correct any fit issues.
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COMPLETION TIME FRAME:
Ship out time for custom orders varies pending time of year but usually ranges from 30-60 day pending measurements have been submitted and materials arrive in adequate time. This is not a definite time frame so please discuss your deadlines to determine if they are within our schedule.
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Ready to wear pieces ship within 3 days for most items. If you are purchasing an item that is not embellished yet but wish to have us embellish it please allow 2-3 weeks to ship as crystals may need to be ordered.
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COLOR MATCHING:
Any item that needs color matching must be in contact prior to purchase. I cannot guarantee every color can be matched so contact prior to purchase is of utmost importance. This is especially important for day shirt base fabrics that need matched to your existing pad. I will be requesting you mail me paint swatch cards (from the paint section of a home improvement store) that match your item. I may have your saddle pad yarn color on hand if you know the actual color names used to make it. Otherwise please mail swatch samples.
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Please do not wait until after you purchase to contact about color matching.
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ALTERATIONS:
All made to fit items are custom fitted to your measurements. Tandy Jo Show Apparel is not held responsible for improper fit if measurements provided are not accurate. In the instance your item needs altered, you have 30 days from delivery date to contact and ship items back for free altering so long as measurements provided have not changed. I may request additional information to achieve the desired fit so please do not mail back without contact first.
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Ready to ship items come with free alterations prior to shipping. Once received, you have 30 days to contact and ship items back for one additional free basic altering so long as measurements provided have not changed. Basic altering is limited to bust, waist and hip measurements, plus sleeves if applicable on a particular item. Basic alterations do not extend to shoulder adjustment and overall length adjustment. I may request additional information to achieve the desired fit so please do not mail back without contact first.
Any alterations after the 30 day grace period will result in a $75 alteration fee plus return shipping. Items will not be shipped back until all fees are paid.
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SHIPPING:
Shipping time frame begins once order is completed.
LOWER 48 STATES: $18 flatrate USPS 2-3 day priority shipping
CANADA: $75 flatrate USPS 6-10 day priority shipping.
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